Terms and Conditions
Ralitsa | WebDesign — Zwolle, The Netherlands
Last updated: August 2026
1. About Me
Ralitsa | WebDesign is a sole proprietorship based in Zwolle, The Netherlands.
Chamber of Commerce (KvK) Number: 42133932
VAT Number: NL005521875B81
These Terms and Conditions apply to all quotations, agreements, and services provided by Ralitsa | WebDesign to the client.
2. Quotations and Acceptance
A project agreement is established once the client provides written acceptance, for example by email, of the quotation.
The quotation outlines the scope of work, pricing, main project arrangements and estimated timeline.
These Terms and Conditions are made available to the client before the agreement is concluded. By accepting the quotation, the client confirms that they have received and had the opportunity to read these Terms and Conditions and agree to them.
Any changes to the agreed scope of work will be discussed in advance and may affect the project price and delivery schedule.
3. Pricing and Payment
All prices are exclusive of VAT unless stated otherwise.
Payment is made in two installments:
- 50% upon acceptance of the quotation;
- 50% upon completion of the website.
Invoices must be paid within 14 days of the invoice date.
If payment is not received on time, Ralitsa WebDesign reserves the right to suspend work until all outstanding amounts have been paid in full.
4. Client Materials & Cooperation
The client is responsible for providing all necessary content, including text, images, logos, access details and other materials required to complete the project, in a timely manner.
The client is responsible for the accuracy, completeness and lawful use of all materials supplied to Ralitsa WebDesign and confirms that they have the necessary rights and permissions to use these materials.
If the client fails to provide required materials, information, access details or feedback on time, this may delay the project and delivery date. The original timeline may be adjusted accordingly.
The client is responsible for any claims from third parties resulting from the use of materials supplied by the client, including claims relating to copyright, portrait rights, trademark rights or other intellectual property rights.
If the client does not provide the required information, materials or cooperation, Ralitsa WebDesign may temporarily suspend the work until the necessary information or cooperation has been provided.
5. Ownership and Usage Rights
The website design and website remain the property of Ralitsa WebDesign until full payment has been received.
Upon full payment, the client receives a right to use the website and design specifically delivered for the client for the purposes of their own business.
Existing templates, Figma and Elementor components, design elements, techniques, working methods, concepts and other materials developed by Ralitsa WebDesign before or independently of the project remain the intellectual property of Ralitsa WebDesign. Ralitsa WebDesign may also use these materials for other clients.
The client may use the completed website for their own business but may not, without prior written permission from Ralitsa WebDesign, resell, redistribute, copy or use Ralitsa WebDesign’s templates, Figma files, source files, components or other materials for other commercial purposes.
Software, plugins, themes, stock images, fonts and other third-party materials remain subject to the licence terms of the relevant rights holders.
6. Hosting and Domain Registration
Unless otherwise agreed in writing, hosting services and domain registration are the responsibility of the client.
Ralitsa WebDesign may provide advice and assistance regarding hosting and domain registration.
Ralitsa WebDesign is not responsible for the availability, security, performance, costs, changes or other issues relating to third-party hosting, domain, software or other services.
If Ralitsa WebDesign sets up or manages an account or service with a third-party provider on behalf of the client, the client remains responsible for the costs and terms of that third-party service.
7. Delivery and Support
Ralitsa WebDesign aims to carry out the work and deliver the website according to the timeline agreed with the client.
The agreed timeline and delivery date are based on the timely provision of all required text, images, logos, access details, information and feedback by the client.
If the client does not provide required materials, information or feedback on time, the delivery date may be postponed. The project timeline will then be adjusted accordingly.
If Ralitsa WebDesign is unable to deliver the website within the agreed timeframe due to circumstances on its side, the client will be informed as soon as reasonably possible. If necessary, a new reasonable delivery date will be agreed upon.
A delay caused by circumstances that cannot reasonably be attributed to Ralitsa WebDesign does not automatically give the client the right to compensation or cancellation of the project.
In the event of force majeure, such as prolonged illness, serious technical failures or other circumstances beyond the reasonable control of Ralitsa WebDesign, Article 15 of these Terms and Conditions applies.
8. Maintenance
Upon completion of the website, the client will receive a personal walkthrough explaining how to manage and update the website, where included in the agreed service.
For 14 days following delivery, minor corrections, such as limited text or image adjustments, will be made free of charge, provided that these corrections fall within the original scope of the project.
The 14-day aftercare period does not include new pages, new functionality, redesigns, structural changes or other work outside the original quotation.
Additional work requested after the aftercare period or work outside the original scope will be carried out at a separately agreed rate.
If the client does not submit written objections within 14 days after delivery, the website will be considered approved and officially delivered.
9. Liability
Ralitsa WebDesign performs its services with reasonable care and professional skill.
Ralitsa WebDesign cannot guarantee that a website will always function completely without errors, security issues or interruptions, particularly where the website depends on third-party software, hosting providers, plugins, browsers, operating systems or other external services.
Ralitsa WebDesign is not liable for damage resulting from incorrect, unlawful or careless use of the website by the client or third parties, or from changes made to the website by the client or third parties after delivery.
Ralitsa WebDesign is also not liable for failures or deficiencies caused exclusively by third-party service providers, such as hosting providers, domain registrars, software suppliers or plugin developers.
To the extent permitted by law, the liability of Ralitsa WebDesign is limited to the amount paid by the client for the relevant project, with a maximum equal to the amount invoiced for that project.
This limitation does not apply to damage caused by intent or wilful recklessness by Ralitsa WebDesign, insofar as such limitation is not legally permitted.
Ralitsa WebDesign is not liable for indirect damage, consequential loss, loss of profits, loss of revenue, loss of savings or loss of data, insofar as exclusion or limitation of such liability is legally permitted.
10. SEO
Basic SEO settings may be included as part of the project if stated in the quotation.
These services are intended to establish a good technical foundation for search engine optimisation. Ralitsa WebDesign does not guarantee specific search engine rankings, website traffic, leads, conversions or other business results.
The client remains responsible for the accuracy and quality of text and other content supplied by the client.
11. Cancellation
The client may cancel a project by notifying Ralitsa WebDesign in writing.
If the client cancels the project after accepting the quotation, work already carried out and costs already incurred or unavoidable may be charged.
If the work has not yet started, the initial payment may be used to cover preparatory work already carried out and capacity reserved for the project, insofar as this is reasonable.
If the work has already started, completed work and incurred costs will be charged proportionally based on the work carried out.
Any amounts already paid will be deducted from the amount due.
If an amount remains payable after cancellation, it must be paid within 14 days of the invoice date.
12. Feedback Rounds
Each project phase, such as design and development, includes a maximum of two feedback rounds, unless otherwise agreed in the quotation.
A feedback round consists of one consolidated set of comments and requested changes from the client.
Additional feedback rounds, individual changes after approval or requests outside the original scope may be charged at a separately agreed hourly or project rate.
13. Portfolio Rights
Ralitsa WebDesign reserves the right to display completed projects, designs and websites in its portfolio, on its website and on social media for promotional purposes after the website has been publicly launched, unless otherwise agreed in writing in advance.
Confidential information belonging to the client will not be publicly disclosed.
14. Force Majeure
Force majeure means any circumstance beyond the reasonable control of Ralitsa WebDesign that prevents or temporarily prevents Ralitsa WebDesign from fulfilling its obligations.
This may include, among other things, illness, prolonged absence, internet or communication network failures, failures at hosting providers or other third-party service providers, cyber incidents, power outages, government measures, natural disasters and other unforeseen circumstances.
During a period of force majeure, the obligations of Ralitsa WebDesign will be suspended for as long as they cannot reasonably be performed.
Ralitsa WebDesign will inform the client as soon as reasonably possible when a force majeure situation occurs and, where possible, provide information about its expected impact on the project timeline.
If the force majeure situation continues for an extended period and completion of the project is no longer reasonably possible, the parties will consult with each other to determine how the agreement should be continued or terminated.
15. Confidentiality
Both parties will treat confidential information received from the other party in connection with the agreement with care and confidentiality.
Such information will not be disclosed to third parties unless this is necessary for the execution of the project or required by law.
This obligation does not apply to information that was already publicly available, was obtained independently from the other party or must be disclosed by law.
16. Governing Law
These Terms and Conditions and all agreements between Ralitsa WebDesign and the client are governed by Dutch law.
The parties will first attempt to resolve any disputes through mutual consultation.
If a dispute cannot be resolved through consultation, it will be submitted to the competent court in accordance with the applicable statutory rules.